Information clerks perform routine duties, such as keeping
records, collecting data, and providing information to clients.
Functions
- · Information clerks usually do the following:
- · Prepare routine reports, claims, accounts or orders
- · Collect and store customer, staff and public data
- · Preserve and maintain paper or electronic records
Information clerks perform routine office duties in an
organization, firm, or government. They use phones, computers and other office
equipment such as scanners and fax machines.
Service Desk
Analyst responds to the public or clients. They prepare standards
for responses to goods, damage, overdue accounts, incorrect billings, or
unsatisfactory service complaints. They can also read the organization's
records and enter reply letters so their supervisors can sign them.
Clerks organize and keep court records. They prepare the
business calendar, also known as the file, and inform lawyers and witnesses of
court appearances. Clerks also receive court documents, data, and archive them.
Eligible interviewers conduct face-to-face and telephone
interviews to determine whether applicants meet the eligibility requirements
for government assistance and benefits. They answer candidates' questions about
the programs and can refer them to other agencies for help.
Archivists keep electronic or paper records. They capture
and retrieve data, organize records, and file documents in organizations with
electronic filing systems, archive evidence files, and download documents.
Employees at hotels, motels, and resorts, also known as
reception staff, provide customer service at reception. They record the
entrances and exits, allocate rooms, and process payments. They also keep
records of the profession; take, confirm, or change room bookings; and provide
information on hotel policies and service
tech. Moreover, the desk support staff reply’s phone calls, take and
distribute messages to customers and handle customer inquiries and complaints.
For example, when clients report problems in their room, employees associate
them with maintenance staff to solve the problem.
Staff Assistants provide administrative support to human
resource managers. They keep records of employees, including their addresses,
work history, and performance evaluations. They can post information on posts
and compile candidates' curriculum vitae for review.
Interviewees conduct telephone, in-person, post, or online
interviews. They use this information to fill in forms, applications, or
questionnaires for market surveys, census forms, and medical histories.
Interviewees usually follow defined procedures to obtain exact data.
They decide whether applicants are eligible for individual
licenses, or if additional documentation is required. They also keep records of
applications received and permits issued.
Municipal clerks provide administrative support to city or
city governments by maintaining government records. They record, maintain and
circulate minutes of city and city council meetings to local officers and staff
and assist in preparing for the election. They can also respond to requests for
information from local, state and federal officials and the public.
Order Clerks receive customer orders and payments. For
example, they can enter customer information, such as addresses and payment
methods, into the prescribed entry system. They also answer questions about
pricing and shipping.
They sell and issue tickets and answer questions on tours,
fares, and package tours. Ticket agents working at airports and railways check
cases and provide customized passenger passes.
How to Become a Service Center Analyst
Information officers usually have to have a high school
diploma and acquire their professional skills. Depending on their occupation,
employers may prefer to hire applicants with a college education or university
degree.
Education
Candidates usually require a high school diploma for most
positions. However, employers may prefer to employ applicants with a university
education or associates. It is especially true for interview talks, staff
assistants, and municipal employees. Social science courses, as well as word
processing and spreadsheets, are beneficial.
Training
Most information clerks receive short-term training, usually
a few weeks. The discipline typically covers office procedures and the use of
computer applications. Those employed by the government receive training that
can take several months and contain information on various government programs
and regulations.
Progress
Some information clerks have access to other administrative
positions with more responsibilities, such as supervisors or office managers.
With a completed bachelor's degree, staffing assistants can be human resource
specialists.
Important features
Communication skills.
Information officers must be able to clarify policies to clients and the public.
Integrity.
Information officers, in particular, assistants, have access to confidential
information. You should be trusted to comply with the applicable
confidentiality and privacy provisions regarding the distribution of this
information.
Interpersonal skills.
Information officers who work with the public and customers must effectively
understand and communicate information to build positive relationships.
Organizational
capacity. Information officers must be able to retrieve files and other
important information quickly and efficiently.
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